Leader in customer EDUCATION & LEARNING experience (CX + LX).
Part-Time Poet warrior.
Proud Husband & dog dad.
Born and raised in Blacksburg, Virginia I've studied, lived, and worked around the world, including Washington D.C., Boston, Amsterdam, New York City, and the Bay Area. I currently live, work, and hike outside Denver, Colorado with my husband Chase, a data scientist, and our two dogs.
At heart, I'm a knowledge guy: I'm interested most of all in how we learn, share, and grow as individuals and as communities.
My professional experience in customer education & learning experience spans 25 years, including academic, commercial, technical, and creative fields. I've worked for world-class publishers, including Oxford University Press and Pearson Education. And I’ve designed content strategies and built learning experiences for financial and high-tech corporations, including BOK Financial, Wells Fargo, Charles Schwab, and Tata Communications. I have also built Learning Experience, Education, and Credentialing teams at Autodesk, for five years, as well as briefly at Vendavo.
In August 2022, I joined HubSpot as their new Sr. Manager for HubSpot Academy, and I continue to be impressed by all the great work our Education team does.
In my free time, when I'm not wandering or gardening outdoors, I can be found inside either gaming (Guild Wars 2, Unraveled 2, Defense Grid 2) or reading and writing poetry.
My first small book of poems, So Far Afield (Nomadic Press 2017, now distributed by Black Lawrence Press) was a finalist for a Lambda Literary Award in Gay Poetry in 2018; and my second chapbook In the Year of Our Making and Unmaking was selected by Carl Phillips for the 2020 Frontier Digital Chapbook Poetry Prize. Also, from time to time, I review books of poetry for the New York Journal of Books (watch this space), and I’m a reader for the Beloit Poetry Journal.
I guess I’ve always loved words and how they shape our world. Like Walt Whitman, I believe we “contain multitudes.” And we can all do better by each other. In fact, our future depends on it.
If any of what I’ve said here speaks to you, then I hope to hear from you soon.